Refund Policy

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Conditions

To be eligible for a return, your item must be in the same condition as when you received it, unused, with tags, and in its original packaging. You will also need a receipt or proof of purchase. Please note that all orders placed with a discount are non-refundable. However, if there is an issue with the product, we will send a replacement item.

To initiate a return, you can contact us at contact@dodaba.com. If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without prior request will not be accepted.

You can contact us at any time at contact@dodaba.com if you have any questions regarding returns.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can assess the situation and resolve it.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

14-Day Right of Withdrawal in the EU

Regardless of the conditions above, if the item was shipped to the EU, you have the right to cancel or return your order within 14 days, for any reason and without justification, in accordance with Articles L.221-18 et seq. of the French Consumer Code and Directive 2011/83/EU. As mentioned above, the item must be in the same condition as when you received it, unused, with tags, and in its original packaging. You will also need a receipt or proof of purchase.

Please note that the 14-day right of withdrawal does not apply to personalized or custom-made items, as per Article L.221-28 of the French Consumer Code. Returns for these items are only accepted if the product is defective or damaged upon receipt. In such cases, we will provide an exchange, but no refund will be issued.

Refunds

We will notify you once we have received and inspected your return and inform you whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at contact@dodaba.com.